Customer Information

Vintage & Pre-Owned Items — Sold as Described

All items sold by VINTAGE VAULTX are vintage, pre-owned and individually sourced. Many are one-of-a-kind and may show signs of age, previous wear or imperfections consistent with their history.

We provide detailed descriptions, measurements and photographs of each item. Please review these carefully before purchasing, and contact us if you have any questions.

Any signs of age, wear or imperfections clearly shown or described in the listing are considered part of the item’s condition.

 

Shipping & Delivery

We carefully package every order to ensure your jewellery arrives safely and securely.

 

Processing Times

Orders are usually dispatched within 2–3 working days of purchase.

Please note that during new drops, launches and busy periods, dispatch may take slightly longer. We’ll always do our best to get your order to you as quickly as possible.

 

UK Delivery

All UK orders are sent using a tracked delivery service.

Once your order has been dispatched, you’ll receive a confirmation email with your tracking information.

Delivery Times

Please allow 1-2 working days for your order to arrive after dispatch.

Delivery times are estimates and may vary due to circumstances outside of our control.

Important Information

Please make sure your delivery address is correct before placing your order. We cannot be responsible for delays or delivery issues caused by an incorrect or incomplete address.

If your order hasn’t arrived within the expected timeframe, please get in touch and we’ll be happy to help.

Packaging

Every piece is carefully packaged to protect it during transit and presented ready to enjoy.

For any questions regarding your order, please contact me on Instagram @vintage_vaultx.